TERMS & CONDITIONS
Welcome to The Heart Leader.
The Heart Leader has taken every effort to provide useful and valuable information on this website for our clients. Please take a few moments to read through our Terms and Conditions of using our site or services.
The Website
Using this site or registering for any services from The Heart Leader means you agree to the Terms and Conditions. The Heart Leader reserves the right to make changes to our site, policies and Terms and Conditions at any time without prior notice.
The Heart Leader is not in any way liable to you or any third party for any loss whatsoever associated with your use of this website.
The Heart Leader makes no representations or warranties about the suitability, accuracy or currency of the contents of this website, lack of viruses or any other matter whatsoever with respect to this website or contents.
The website is provided on an “as is” basis without warranty of any kind. The Heart Leader hereby disclaims all representations, warranties and other terms with regard to this website including all implied terms as to merchantability and fitness for purpose. Images are for demonstration purposes only and may not accurately reflect the actual product.
Your use of this website is subject to the following terms and conditions:
1. The content of this website is for your general information and use only. It is subject to change without prior notice.
2. This website uses cookies to monitor browsing preferences. If you allow cookies to be used, the following personal information may be stored by us for use by third parties.
3. Neither we nor any third parties provide any warranty or guarantee as to the performance, accuracy, timeliness, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You hereby acknowledge that such information and materials may contain mistakes, inaccuracies or errors and we expressly exclude any liability for such to the fullest extent permissible by law.
4. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
5. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the content, design, layout, appearance, look and graphics of the website. Any reproduction of the website’s material is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
6. All trademarks reproduced in this website, which are not the property of, or licensed to us, are acknowledged on the website.
7. Unauthorised use of this website may be a criminal offence and/or give rise to a claim for damages.
8. This website may also, on occasion, include links to other websites which are not controlled by us. These links are provided for your convenience to provide you with further information. You acknowledge that they are used at your own risk. They do not signify that we recommend or endorse the websites. We have no control over the nature, content and availability of those websites.
The content on the website is for the purpose of providing information and should not be used as a substitute for medical advice, diagnosis or treatment.
Services & Payments
Refund and Booking Policy
Coaching, programs, bookings or any special events may not be suitable for everyone and each person must take responsibility for their own wellbeing. The Heart Leader will never diagnose or advise in any medical capacity. The Heart Leader reserves the right to support based on our area of expertise only and reserves the right to refuse a client if we feel we are not the best place for them to receive coaching, treatment or support.
The Heart Leader has a duty of care and we will ensure while in our care you are in a safe and healing premises. If you have specific physical and/or mental health needs you should seek professional medical assistance for mind and body wellbeing.
All individual appointments, classes and courses and packages are non-transferable.
Bookings
Services are available by appointment only and scheduled at a date and time mutually agreed.
Late Arrivals
The Heart Leader understands there are circumstances where clients may be late for appointments. Due to the other bookings and commitments, a client that arrives late will accept their session may be shortened as a result of the delay of their late arrival. The full cost will still be payable.
Cancellation
All appointments require a minimum of 48 hours notice for cancellation. The cancellation will be added as credit to be rescheduled at a mutually suitable time.
Appointments cancelled within 48 hours will be charged the full fee which is non-refundable or transferable. Prepaid appointments cancelled before the cancellation period will be credited in full to their account for future use.
Payment
Appointments are payable by credit card, Paypal or bank transfer. Payments are to be made at the time of booking or 48 hours before your appointment unless specified otherwise.
Healing Treatment
The Heart Leader does not diagnose conditions, nor do they prescribe substances, perform medical treatment, or interfere with the treatment of a licensed medical professional. All treatments received from The Heart Leader are not to be substituted for medical examination, diagnosis or treatment. Only licensed medical professionals are qualified to make any medical diagnosis or give treatment recommendations.
The Heart Leader strongly recommends you see a licensed health care professional for physical and psychological ailments or consult a doctor before making changes to your existing medical care, medication or treatment
There may be energy healing such as Reiki used with client’s permission for some booked services. The effects of Reiki or Energy Healing are unique for every client. Reiki will always work to serve the highest good of the client. As a result any desired outcomes may or may not result from a Reiki session.
Courses and Events
Your attendance is confirmed once full payment has been made. The Heart Leader requires all courses and events to be paid in full prior to the date. Refunds will be issued where an event or course has been cancelled by The Heart Leader.
The Heart Leader will need to be notified of your unavailability a minimum of 48 hours (2 days) prior to a course or event to avoid the course or event payment being forfeited.
Packages
Packages of any service are valid for 6 months unless stated otherwise.
Credits
For all appointments, bookings, courses and events when a credit is applied, credit is valid according to the terms and conditions at the time of original booking.
Responsibility
Clients Responsibility
Clients agree to accept full responsibility that they solely are in charge of their life journey, life choices and transformations. They agree to take complete responsibility for their health and well-being and for the decisions that lead to necessary shifts in attitudes, nutrition and lifestyle.
Clients understand and agree that in order for healing, growth to take place several sessions may be necessary to support the process.
Clients are responsible for any decisions made including after any feedback, suggestions offered or recommended by The Heart Leader. Clients understand that there are no guarantees for effectiveness or success.
The Heart Leader is not responsible for decisions, actions, life choices or changes that the client makes based on the guidance and feedback received by The Heart Leader.
Concerns
The Heart Leader team are committed to providing quality services to our clients. The wellbeing of our clients is very important to us. Please contact us if you have any concerns by emailing us at theheartleader11@gmail.com. We will endeavour to resolve the issue with you directly.